Who we are
Our website address is: https://divagirls.uk/.
Business contact details: Diva Girls, 31, 57 st N7, 5th Settlement, Cairo, Egypt. Phone: +201022188661.
Privacy contact: info@divagirls.uk
What personal data we collect and why
We collect personal data to (a) provide the website and its features, (b) process orders and deliver products, (c) provide customer support, (d) prevent fraud and improve security, and (e) comply with legal and tax obligations.
- Account data (if you create an account): name, email, password (stored as a secure hash), addresses, phone number, and order history.
- Order/checkout data: billing and shipping details, items purchased, delivery notes, and communications with us about the order.
- Customer support data: messages you send us (for example via contact forms, email, WhatsApp, or social media), and our replies.
- Technical data: IP address, device and browser information, and basic usage data for security, troubleshooting, and performance.
Legal bases for processing
Where applicable, we process personal data under one or more of these legal bases: (1) performance of a contract (to fulfill your order), (2) compliance with legal obligations (e.g., tax/record-keeping), (3) legitimate interests (fraud prevention, security, improving our services), and (4) consent where required.
Comments and product reviews
If you leave a comment or product review, we collect the data shown in the form, and also your IP address and browser user agent string to help with spam detection and security.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval, your profile picture (if any) may be visible publicly alongside your comment/review.
Media
If you upload images to the website (for example, in reviews or account areas), avoid uploading images with embedded location data (EXIF GPS) included. Visitors may be able to download and extract location data from images on the website.
Contact forms and customer messages
When you contact us, we collect the information you provide (such as your name, email/phone number, order number, and message) so we can respond, provide support, and keep a record of our communication.
Orders, accounts, and checkout
When you place an order, we collect information needed to process it, such as your name, billing and delivery address, email address, phone number, and the products you purchased. If you create an account, we store your details to make future checkouts faster and to show your order history.
We may also collect additional information you choose to provide (for example, delivery instructions or custom notes) to fulfil your request.